Question 1

How long does shipping take?

Accepted Answer

Most items ship from US-based suppliers and arrive in about 2 to 5 business days. A few specialty items (clearly marked on the product page) ship from an overseas partner in 10 to 14 days. Shipping is free on every order, and you'll get tracking by email as soon as it's on the way.

Question 2

What is your return policy?

Accepted Answer

Every order is covered by our 30-day Happy Pet Guarantee. If you or your pet aren't happy, email us within 30 days for a hassle-free return or a full refund. No awkward questions.

Question 3

Are your products safe for pets?

Accepted Answer

Yes. We hand-pick essentials made from pet-safe, non-toxic materials. As with any pet product, supervise heavy chewers and follow the care instructions on each item.

Question 4

How do I keep my dog cool in summer?

Accepted Answer

Give them a cool surface to rest on, fresh water, and shade during the hottest hours. Dogs can't sweat like we do, and overheating can turn into heatstroke fast, especially for seniors and flat-faced breeds. Our self-cooling dog mat gives them that cool spot instantly: the ice-silk surface stays cooler than the floor with no water, freezing, or power.

Question 5

How is this different from a gel cooling pad?

Accepted Answer

Most dog cooling pads use a pressure-activated gel that warms up within minutes and can leak if claws or teeth get through. The PawNoodle pet cooling mat uses ice-silk fabric instead, so there's no gel to puncture, nothing to refrigerate or refill, and it's machine washable. Unroll it and it's ready.

Question 6

Where do you ship from, and do you ship internationally?

Accepted Answer

Orders are fulfilled from US-based suppliers and currently ship within the United States. We're working on expanding internationally, so check back soon.

Question 7

How do I track my order?

Accepted Answer

You'll receive a confirmation email at checkout and a tracking link as soon as your order ships. If anything looks off, just reach out and we'll sort it out quickly.

Question 8

How can I contact you?

Accepted Answer

Email us any time at hello@pawnoodle.store and a real person will get back to you, usually the same day.

Because they deserve more than ordinary